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Cooper & Hunter 12,000 BTU PTAC Packaged Terminal Air Conditioner & Heat Pump – Built-In 3.5kW Electric Heater – Includes Wireless Smart Kit, Remote & Power Cord – R-32 Refrigerant

  • Based on 397 reviews
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This item's return window has been extended for the holiday season: Returnable until Jan 31, 2026

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Availability: In Stock.
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Arrives Saturday, Dec 20
Order within 21 hours and 32 minutes
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Size: 12000 BTU


Color: White


Features

  • Cooper & Hunter 12,000 BTU Packaged Terminal Air Conditioner (PTAC) with 3.5 kW Electric Heater, charged with R-32 refrigerant. Enjoy reliable year-round cooling and heating in both residential/commercial uses such as hotel rooms, apartments, homes, or dorms.
  • This system is designed for 230/208V (1Ph, 60Hz) and comes with a 20A power plug (with a reset breaker). Please verify that you have the right receptacle before placing the order.
  • For new installations without an existing sleeve/grille, the wall sleeve and exterior grille are needed (not included in this listing).
  • All-Season Indoor Comfort - Heater, air conditioner, and fan modes allow customizable comfort for every season.
  • Smart Control & Convenience - Includes a wireless smart kit and remote for easy temperature, fan, and mode adjustments, allowing precise climate control. This Heating and Cooling PTAC Unit can also be controlled using the digital button control panel with LED display, or with the included remote controller.
  • This item ships via freight due to its size and weight. It will be delivered to the nearest accessible point outside your home. The carrier will reach out to coordinate delivery.

Brand: Cooper & Hunter


Capacity: 1 Tons


Cooling Power: 12000 British Thermal Units


Special Feature: Auto Defrost, Auto Restart, Fresh Air Ventilation, Heating & Cooling Function, WiFi Enabled


Product Dimensions: 21"D x 42"W x 16"H


BEE Star Rating: No


Seasonal Energy Efficiency Ratio (SEER): 12


Color: White


Voltage: 230 Volts


Noise Level: 49 Decibels


Manufacturer: ‎Cooper & Hunter


Part Number: ‎CH-12PT


Item Weight: ‎108 pounds


Item model number: ‎CH-PTW-12HPGF


Is Discontinued By Manufacturer: ‎No


Size: ‎12000 BTU


Color: ‎White


Power Source: ‎Corded Electric


Voltage: ‎230 Volts


Installation Method: ‎Packaged


Sound Level: ‎49 Decibels


Special Features: ‎Auto Defrost, Auto Restart, Fresh Air Ventilation, Heating & Cooling Function, WiFi Enabled


Included Components: ‎PTAC and Smart Kit


Batteries Included?: ‎No


Batteries Required?: ‎No


Warranty Description: ‎7 year compressor, 5 year parts


Capacity: ‎1 Tons


Floor Area: ‎575 Square Feet


Cable Length: ‎6.5 Inches


Date First Available: January 2, 2019


Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Saturday, Dec 20

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

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Top Amazon Reviews

🚀 Abunda's Overview

This is our summary and key points to consider based on customer reviews.


Based on the majority of the customer reviews, the 12,000 BTU Heat Pump from Copper Hunter is generally well-received. It is praised for its easy installation, energy efficiency, digital temperature setting, and how effectively it heats up a space. However, some customers have raised concerns about maintaining an even temperature and noticeable vibrations, especially when working in the heat pump mode.

Pros

  • 👍 Easy and quick to install, especially in pre-existing sleeves.
  • 👍 Offers heat pump capability in addition to simple heat strips.
  • 👍 Efficient at heating spaces, generally above 400 square feet.
  • 👍 Quieter operation compared to older or different models.
  • 👍 Digital temperature setting is easy to read and change.

Cons

  • 👎 Struggles to maintain an even room temperature according to users.
  • 👎 Can get noisy at certain times, particularly during the supposed defrost cycle.
  • 👎 May create noticeable vibrations, especially in heat pump mode.

Should I Buy It?

If you need a system that's easy to install and effectively heats up larger spaces, then this product could be suitable. However, be prepared to manage some temperature discrepancies and potential noise and vibration issues. Overall, it seems like a worthwhile purchase considering the high levels of user satisfaction.


  • Old House
Size: 15000 BTU Color: White
We had an old PTAC unit crap out on us in the middle of Summer in this 1940's house we just bought. No warranty & AC guys told us to just replace it. Bet. We got this C&H 15,000 BTU PTAC unit and it arrived in like 3 days. It slid right into the wall sleeve of the old one even though it was a different brand. Easy install. Immediately functioned without issue. We did also have to buy a wall adapter for the plug was an old incompatible one but it wasn't overly expensive. Instant relief from the smoldering heat. Super quiet. Remote works properly. We are definitely happy with our purchase. ... show more
Reviewed in the United States on July 5, 2024 by Maddylne Davis

  • Super compact
Size: 12000 BTU Color: White
For the price the performance is top notch. I put it in a house 480 sq ft. It cools it better than a mini split. The air flow is great. It also has a low profile, which makes it a sleek design. Just keep in mind the sleeve and outside grill is NOT included. You have to order these separately. So make sure you price the ones that include those, might save you some money. This was easy to install. ... show more
Reviewed in the United States on July 27, 2024 by B. Moore

  • 4 months old and its freezing up and blowing warm air
Size: 15000 BTU Color: White
Showed up quickly installition was easy , this was a replacement unit with a sleeve already installed. After the first couple weeks unit started makng a rattling noise, read the reviews people noted it was a bit noisy so i assumed it was what it was. After a while i got used to it. worked fine through the summer, I installed this in July. This past weekend I noticed it was running pretty much all the time. Took the cover off and noticed it was freezing up. I turned it off and just let the fan run. the Ac thawed ut but only blows warm air, Good news is rattling noise is gone, this is very disappointing 4 months is totally unacceptable. I did not buy the extended warranty as Ive 2 other units in my home and have never had an issue. Not sure if I got a bad one or what? Thankfully its not 100 out ... show more
Reviewed in the United States on July 22, 2024 by Frank53

  • Good but could be great!
Size: 15000 BTU Color: White
Great unit, runs very quiet and cools as well if not better than the Amana we replaced. I would give this 5 stars but the remote and app are not good at all. The remote only works if you are literally within 4 feet of the unit. My plan was to mount the remote near the office entry but it won’t work even at 15 feet away from the unit. The app is very basic and no fine tuning at all. The app should teach energy usage among other things at this price point. Overall a good unit at less the cost of the Amana PTAC units. Hoping it last! ... show more
Reviewed in the United States on August 5, 2025 by darrell land

  • Easy slide-in replacement.
Size: 9000 BTU Color: White
My old unit was 25 years old before it died. I was pleasantly surprised that this much more efficient unit slid right into the old shell. I like that I can control it from my phone or from the remote control, and that is supports schedules. I use the schedule to warm up (or cool down) the office before I go to work, and the unit turns itself off at the end of the day. My only complaint is that the remote doesn't work if the unit is turned on by app. It seems to be an either-or configuration. ... show more
Reviewed in the United States on November 19, 2025 by Edward G. Howard

  • Just Set and Chill
Size: 12000 BTU Color: White
It keeps me cool in the summer and warm in the winter. It's quiet and easy to adjust. No problems for the first several months with nearly daily use. What more need I say? Well, the set up directions could be a tad clearer.
Reviewed in the United States on February 20, 2025 by David

  • great A/C unit
Size: 15000 BTU Color: White
Easy to use, has a remote with app control, cooling and heat. Keeps the good size room comfortable . Took a few days to ship unsure why. regained a room we were unable to have comfort in
Reviewed in the United States on September 8, 2025 by Donald Keoun

  • Damaged in shipping but works well
Size: 15000 BTU Color: White
Shipping was fast. Came 2 days early resulting in being left outside in rain for 2 days. Dried it out and found that the fan was dislodgec in shipping. Due to the significant weight and hassle with returning the item, dissaslembled and put the fan back in the bearing. Works great. Replaced a 12 year old unit and now the room is cooled properly. Seems to be as advertised. Not the sellers fault that shipping was not as expected. Would buy again, but make sure you are prepared for an early delivery. Will see how durable the unit is as the prior Aman unit lasted 12 years. ... show more
Reviewed in the United States on July 12, 2024 by KCarson

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