Search  for anything...
O'Connell House

The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business (Big Brain vs. Little Brain Communication)

    • Based on 33 reviews
Condition: New
Checking for product changes
$22.63 Why this price?

Buy Now, Pay Later

As low as $5 / mo
  • – 4-month term
  • – No impact on credit
  • – Instant approval decision
  • – Secure and straightforward checkout

Ready to go? Add this product to your cart and select a plan during checkout. Payment plans are offered through our trusted finance partners Klarna, PayTomorrow, Affirm, Afterpay, Apple Pay, and PayPal. No-credit-needed leasing options through Acima may also be available at checkout.

Learn more about financing & leasing here.

Free shipping on this product
This item's return window has been extended for the holiday season: Returnable until Jan 31, 2025

To qualify for a full refund, items must be returned in their original, unused condition. If an item is returned in a used, damaged, or materially different state, you may be granted a partial refund.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

Availability: Only 1 left in stock, order soon!
Fulfilled by YourOnlineBookstore
Arrives Monday, Dec 2
Order within 7 hours and 54 minutes
Available payment plans shown during checkout

Description

Part of the Big Brain vs. Little Brain Communication series Use your Big Brain to - win the moment - get the job you want - improve your relationships - get the life you deserve Don't let your Little Brain - get you into trouble - create problems at work - damage your relationships - prevent your success Discover how to build your communication skills and learn simple, easy-to- remember ways to explain the art of communication to anyone--your front-line employees, your students, or your children."The Secrets of Successful Communication is a must-read." --Shari Manculich, National Account Manager, PepsiCo Foodservice "A book that will make readers want to immediately put what they've learned into practice." --Kirkus Reviews "A great guide for everyone, from intern to CEO." --Barry Samson, President and CEO, Toy Box Entertainment Read more

Publisher ‏ : ‎ O'Connell House (September 1, 2011)


Language ‏ : ‎ English


Paperback ‏ : ‎ 186 pages


ISBN-10 ‏ : ‎ 0983124434


ISBN-13 ‏ : ‎ 36


Item Weight ‏ : ‎ 12.5 ounces


Dimensions ‏ : ‎ 6 x 0.5 x 8.75 inches


Best Sellers Rank: #2,693,273 in Books (See Top 100 in Books) #8,091 in Communication Skills


#8,091 in Communication Skills:


Customer Reviews: 4.2 4.2 out of 5 stars 33 ratings


Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Monday, Dec 2

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

  • Klarna Financing
  • Affirm Pay in 4
  • Affirm Financing
  • Afterpay Financing
  • PayTomorrow Financing
  • Financing through Apple Pay
Leasing options through Acima may also be available during checkout.

Learn more about financing & leasing here.

Similar Products

Top Amazon Reviews

    • "Truly listen to what is being said, stay in the moment and establish trust in every encounter"
This concise book will help you realize where and why communication breakdown happens. Using our Big Brain means responding to situations by taking the time to think through just what our answer should be and responding. In stressful situations (especially when we're time stressed) we switch to Little Brain mode and react to situations, usually basing our actions on emotions instead of thinking logically about the situation and then responding. My favorite part was on avoiding what Kevin calls, "Time Ambushing." Everyone must avoid these time traps or the scenario below develops (and Little Brain communication happens) which leads to communication breakdown: "If you do not plan well and are in a rush, you think everyone around you should accommodate your needs. This leads to forcing an issue or question on others because it fits your time schedule - without pausing to ask yourself if it's the right time for them to address it. Without showing empathy, you pile on or add to others' anxieties by burdening them with new problems at a difficult time." Kevin lays out seven principles you should use to communicate effectively and build trust (you have to get the book to read about those). A lot of the content is common sense, but Kevin has a great way of showing how these scenarios develop without us even realizing it. This book is worth every dollar spent! ... show more
Reviewed in the United States on November 22, 2011 by BillySpyros
    • Very worth while
This book is easy to read and gives examples and illustrations that are easy to remember. My only suggestion to the author is that he change the sub-title to read: A simple guide to Effective Encounters in Life (Big Brain vs. Little Brain Communication). The scope of this book is definitely NOT limited to the business world. If family members were to read this book and take it's message to heart, there would be far more harmony at home. ... show more
Reviewed in the United States on January 3, 2012 by Flower Lover
    • Muy bien
Bueno
Reviewed in the United States on April 23, 2021 by edgar Magana
    • An amazing book
I recently retired from teaching business communication courses for the Los Angeles Community College District. This is the best book of its kind that I have read since The One Minute Manager over 30 years ago. This would be the only book that I would need for my classes. I believe that it is a classic. It's non-technical and full of rich stories with which people can identify. ... show more
Reviewed in the United States on June 27, 2012 by Mr. Elliott F. Porter
    • Game changer!
I read this book for our “book club” at work. Little did I know that this book would change the way I communicate and think about communication at home. It has been a serendipitous read at an appropriate time in my life!
Reviewed in the United States on June 17, 2018 by Elsa
    • A good book
I enjoyed this book and appreciate its focus on thinking before we speak!
Reviewed in the United States on December 4, 2018 by Michael Bittel
    • One Star
Basically, don't be a pushover, but still treat people well in the process.
Reviewed in the United States on February 27, 2015 by J
    • Five Stars
Really good information!
Reviewed in the United States on April 5, 2018 by happy in Arizona

Can't find a product?

Find it on Amazon first, then paste the link below.