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Setting the Table: The Transforming Power of Hospitality in Business

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Description

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake ShackSeventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders. Read more

Publisher ‏ : ‎ Ecco; Reprint edition (January 29, 2008)


Language ‏ : ‎ English


Paperback ‏ : ‎ 336 pages


ISBN-10 ‏ : ‎ 0060742763


ISBN-13 ‏ : ‎ 68


Item Weight ‏ : ‎ 8.8 ounces


Dimensions ‏ : ‎ 5.31 x 0.76 x 8 inches


Best Sellers Rank: #5,922 in Books (See Top 100 in Books) #3 in Customer Relations (Books) #4 in Hospitality, Travel & Tourism (Books) #10 in Culinary Biographies & Memoirs


#3 in Customer Relations (Books):


#4 in Hospitality, Travel & Tourism (Books):


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Top Amazon Reviews

    • Great for anyone running a service business
Great insight into building a business on service and consistency. We have lost a lot of that mindset through Covid and my hope is that service can return as a profession that is appreciated and appropriately compensated Danny Meyer is a legend in the restaurant business and we seek out his restaurants when we visit New York. ... show more
Reviewed in the United States on April 29, 2024 by Ned Lawton
    • Not Just for Foodies
A friend of mine turned me on to this wonderful business book by James Beard award-winning Restaurateur Danny Meyer (of Union Square Cafe, Blue Smoke, Gramercy Tavern, Eleven Madison Park, Tabla, Shake Shack, The Modern, and Hudson Yards Catering fame). My friend had mentioned to me that this was a book that his boss (an accomplished businessman and investor who I greatly admire) couldn't stop talking about. It wasn't far into this book that I too could see the reason behind the enthusiasm of my friend's boss. This is not a book for only foodies, restaurant owners, and food writers. It is a book for all people that are serious about business, leadership, and management. Danny Meyer is a lucid thinker, whose business philosophies (of "enlightened hospitality") are proven, distilled, powerful, and timeless. Frankly, reading this book has heightened my antenna to businesses that get customer service right, and unfortunately to the large majority that get it painfully wrong. Whether it is teaching his people to be agents not gatekeepers, developing a new restaurant's real estate assets based on the concept of "context, context, context" instead of "location, location, location," making customers feel like the have a shared ownership, by hiring "51 percenters", collecting and connecting dots, expanding his business empire in a concerted way that doesn't overextend the business's resources- Danny Meyer demonstrates his prowess as not only a Restaurateur, but also an entrepreneur, writer, leader, manager, and visionary. The Kindle addition of this book does suffer from sloppy editing, which is ironic given the meticulous nature of Meyer when it comes to his restaurant empire. For example, the temperature feels like "twenty five degress", service is "ser vice"; Meyer was "champing" not chomping at the bit, etc. These editorial oversights have the taste of a lamb chop cooked dry and served cold in an otherwise brilliant restaurant. Despite these minor editorial shortcomings, Meyer in "Setting the Table" has written a lasting business book for not just food people. This is an important and well-written book that outlines an enlightened, customer-centric, at times counter-intuitive, but consistently effective approach to not only business, but also life. ... show more
Reviewed in the United States on December 18, 2011 by F. Tyler B. Brown
    • Great book
It is a great book , except for the first and last chapters. The hospitality insights are really great , but the management insights nowadays are common sense
Reviewed in the United States on January 29, 2023 by Cliente Kindle
    • How Union Square Hospitality Group revolutionized the hospitality business
Important disclaimer: I'm a fanatic for the restaurants of Union Square Hospitality Group — Danny Meyer's warmly hospitable restaurant group in New York City, and I dine at the group's venues like Union Square Cafe, Gramercy Tavern, the Modern, and Ci Siamo on a regular basis. Yes, the chefs at all four of these particular restaurants are masters, producing seasonal menus with unique personal touches. Yes, I would not visit these restaurants as often if the food and beverage selection weren't as excellent as they are. But, these restaurants have also perfected hospitality, and the book "Setting the Table" is the story of how that happened. Meyer frames his business model in deep personal stories of early family travels and his own trial by fire investment and experimentation throughout out his business career. At the core of it all: hospitality begins with how a business treats its employees—a priority I have made my own, in my own non-hospitality related management to grateful success. The stories ramble a little, but are evocative. If you're looking primarily for a business textbook, you'll need to prepare yourself for a warm, personable journey that fits the book's theme. But between and within the stories you will be treated to the solid business advice you will want from the master of hospitality himself. ... show more
Reviewed in the United States on September 17, 2023 by Neptune's Beard
    • Great read
The author has amazing restaurant and life experiences that he communicates well. It reads easily and quickly. A must for restauranteurs!
Reviewed in the United States on October 23, 2023 by Kelley J Ashcraft
    • Connecting the dots
Danny Meyer takes a simple story of how TO2.Provide that wow.Expbrian's ,that is so integral in a dining experience
Reviewed in the United States on March 25, 2024 by Paul

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