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Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total

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Description

Developed by Motorola and popularized by Jack Welch and GE, Six Sigma remains today's hottest program for "zero defect" quality excellence. Now, Keki Bhote, member of the original Motorola team, presents an undiluted approach, applying his trademarked "Ultimate Six Sigma(r)" method to every business process -- from manufacturing and customer retention to supply chain management and leadership. The book is packed with every technique and metric necessary for a fast, smooth implementation, giving readers everything they need to make their own companies world-class in their industry. In addition, numerous case studies of benchmark companies illustrate the factors that contribute to success. Bhote includes assessment tools designed to help a company gauge its current status and measure future progress. This book is the ultimate guide to the ultimate quality assurance tool. Read more

Publisher ‏ : ‎ Amacom Books; First Edition (January 1, 2003)


Language ‏ : ‎ English


Hardcover ‏ : ‎ 256 pages


ISBN-10 ‏ : ‎ 0814407595


ISBN-13 ‏ : ‎ 92


Item Weight ‏ : ‎ 1.5 pounds


Dimensions ‏ : ‎ 6.5 x 1.5 x 9.25 inches


Best Sellers Rank: #5,209,970 in Books (See Top 100 in Books) #732 in Six Sigma Quality Management #1,286 in Total Quality Management (Books) #35,156 in Business Management (Books)


#732 in Six Sigma Quality Management:


#1,286 in Total Quality Management (Books):


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Top Amazon Reviews

    • Good Book
Have been a fan of Bhote for many years. Thoroughly enjoyed this book and find it very useful.
Reviewed in the United States on July 4, 2007 by Agustin Fabian
    • Controversial but useful book
As a Six Sigma professional who has deployed the initiative with 4 major corporations, I was looking for a book that goes beyond the all-too-familiar tools and stories about what the program has done or could do. And I have found that extra piece of information in Keki Bhote's book. Some of his comments about how Six Sigma measures have been watered down to 3.4 ppm and not 2 ppb by "Six Sigma Houdinis" will definitely confuse many who have been fed the concept of how sigma performance level shifts by 1.5 sigma over time. In the mid-1990s, I learned from Motorola folks who helped to popularize the Six Sigma methodology and its DMAIC roadmap that in 1985 Motorola’s Bob Galvin had "mistakenly" called a 12 sigma process (i.e. +/- 6 times standard deviation from the mean) with a defect of 2 ppb a Six Sigma process. After all, in statistics books, a six sigma process is considered to encompass 99.73% of the area under the normal curve with a +/- 3 times standard deviation (and not +/- 6 standard deviation) from the mean, which allows for 2700 ppm defects (or area outside the curve). Thus, Mr. Bhote's claim of what the "true" six sigma measure ought to be is open to debate, and at least, did not appear too convincing. I wish he had elaborated this matter to clear any confusion amongst his readers. I also doubt that industry would now 'correct' their measures when the case about 2 ppb remains as controversial as that of 1.5 sigma shift. Keki Bhote also criticizes how the concept of DPMO - defects per million opportunities - is unduly inflating the sigma performance level of not-so-great quality programs. I share this latter concern about defect opportunities per part which can give that false impression about the quality of a program. The book is not free from typos though, and I wish the editor had done a thorough job before publishing it. In spite of such controversies that Bhote raises and typos, I recommend this book to every Six Sigma professional and others who are serious about learning the other disciplines and techniques that are critical to earn customer loyalty and thus, realizing the ultimate value of Six Sigma initiative in their own areas. Mr. Bhote has done an excellent job in making the case that quality is everyone’s business and that to ignore this in this era of global competition is like committing Hara-kiri. ... show more
Reviewed in the United States on February 27, 2014 by Dr. Habib Siddiqui
    • Not your typical book on Six Sigma
Several things need to be understood about this book. To begin with, the author is one of the most experienced Six Sigma professionals in the world. However, he has a very convoluted writing style that makes it difficult to understand some of the points he is trying to get across. Furthermore, this is not a book on Six Sigma per se, this is a book that describes how Ultimate Six Sigma can be applied to improve a variety of areas within a company from customer relations to supply chain management. Whenever I have heard someone criticize this book it usually revolves around the fact that the author believes his method of Six Sigma, Ultimate Six Sigma, is by far much better than most of the other Six Sigma programs on the market and this is perceived as being "preachy". I feel this type of criticism is unwarranted for the following reasons: 1. The author does not state that all of the current providers of Six Sigma are shysters, he is merely stating that some Six Sigma consultants are less experienced than others and this has resulted in some companies not achieving the desired results from implementing Six Sigma. 2. The author brings up some very interesting points in regards to how companies can improve their efficiency through new management techniques as well as through Ultimate Six Sigma. What is really nice about this book is that the author provides accompanying graphs, charts, and checklists in each chapter. 3. Since there is no one perfect book on the topic of Six Sigma, and since it is always a good idea to keep learning, this book is well worth the money. For those who buy this book and understand that it isn't a "how to" book on Six Sigma will be satisfied. Do I recommend this book? Yes. However, if this is the first book you're thinking of buying on Six Sigma I suggest that you buy one of the following books first or in conjunction with this book: A. Sailing through Six Sigma B. What is Six Sigma? C. Lean Six Sigma D. The Six Sigma Way: How GE, Motorola, and other Top Companies are Honing Their Performance E. The Six Sigma Handbook, Revised and Expanded: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels F. Implementing Six Sigma: Smarter Solutions Using Statistical Methods, 2nd Edition ... show more
Reviewed in the United States on April 10, 2003 by Brittain C. Ladd

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