HUION KAMVAS Pro 24 4K UHD Drawing Tablet with Screen 140% sRGB | 23.8 inch, Wireless Express Key, Full Laminated, Anti-Glare Glass, 8192 Pressure, Battery-Free Stylus for Pro Artist
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Availability:
In Stock.
Arrives
Sunday, Aug 23
Size: 23.8-inch
Features
- Work like you have two monitors in one: Kamvas Pro 24(4K) monitor features a spacious 23.8-inch screen that lets you split your workspace for true multitasking. Whether you're a video editor with timelines and preview windows, or a graphic designer juggling multiple assets, this large creative workspace keeps you focused and productive. Besides, 4K UHD (3840x2160) resolution enhances the overall display quality, allowing picture to be displayed more naturally and clearly.
- Draw exactly where you point: Full lamination technology eliminates the air gap between screen and glass, so your cursor tracks precisely with your pen tip. The anti-glare glass cuts down distracting reflections for bright studios or sunlit rooms, while delivering a natural pen-on-paper feel that makes every stroke responsive and satisfying.
- Colors you can trust: Kamvas Pro 24(4K) pen display features Quantum Dot technology with a stunning 140% sRGB color gamut volume and 1200:1 contrast ratio, delivering natural greens, vivid reds, and deep blacks that make your artwork pop with life. With 1.07 billion colors (8bit+Hi-FRC color depth) and HDR support, the display reveals smooth gradients and subtle highlights. Perfect for professional artists who demand life-like color reproduction without second-guessing their screen.
- Clean desk, maximum control: The included Keydial Mini is fully customizable to match your unique workflowassign brush sizes, undo/redo, layer toggles, or zoom shortcuts to speed up every action. Whether you're a digital painter switching tools frequently, a video editor scrubbing through timelines, or a 3D modeler rotating views, the Keydial Mini keeps your most-used commands at your fingertips.
- Upgraded Accessories: Kamvas Pro 24(4K) graphics monitor includes a 20 metal integrated stand that gives you a stable, ergonomic drawing angle so you can work for hours without neck or wrist strain. The new felt nibs deliver stronger friction and more stable pen strokes, making the pen feel more like a real pen.
- Multiple Interfaces: Kamvas Pro 24(4K) art tablet supports both HDMI and DP signals, so you can easily plug into your desktop, PC, or Mac without worrying about compatibility. The USB-C to USB-C cable handles video and data through a single linekeeping your workspace clean and clutter-free. Two USB-A ports let you plug in a flash drive, keyboard, or wireless receiver directly into the display, while the 3.5mm headphone jack gives you private audio.
- Stable Compatibility: Kamvas Pro 24(4K) drawing screen supports Windows 7 or later, Mac OS 10.12 or later and Android devices that support USB3.1 GEN1 and DP1.2. It is also compatible with most digital art software, such as Adobe Photoshop, Illustrator, Clip Studio Paint, SAI, Krita, GIMP, etc.
- Plug-and-Play Monitor: Kamvas Pro 24(4K) drawing tablet for pc is Not a standalone product, it pairs seamlessly with the computer, laptop, or Android device you already use. It doesnt have a battery to worry about, so you can stay in your creative zone without hunting for chargers.
Description
Founded in 2011, Huion has always been dedicated to providing high-quality pen tablets, pen displays, and pen computers to creative users. And our products not only help artists, designers, and animators to create fantastic digital masterpieces, but also bring digital ink solutions to many people around the world, changing the way they create, learn and work. We believe the world is in your hands. New release-Kamvas 13 (Gen 3) Special Edition Kamvas Pro 24 4K KAMVAS Pro 24 (Gen 3) Kamvas Pro 27 4K Kamvas Pro 27 (144Hz) 4K Kamvas Pro 19 4K Kamvas 22 HUION Keydial Remote K40
Brand: HUION
Connectivity Technology: HDMI/DP/USB-C to USB-C
Pressure Sensitivity: 8192 levels
Operating System: Android devices that support USB3.1 GEN1 and DP1.2, Mac OS 10.12 or later, Windows 7 or later, linux(Ubuntu) See more
Special Feature: 4K UHD (3840x2160) resolution, Anti-Glare Glass, Full Lamination, PenTech 3.0, mini keydial K20
Brand: HUION
Model Name: Kamvas Pro 24 (4K)
Built-In Media: Huion KAMVAS pro 24 4K, Pen Holder(5x Felt Nib, 5x Normal Nib inside), Power Adapter/Power Cable/USB-C to USB-C Cable/USB-C to USB-A Cable/HDMI Cable, Stylus, Wireless Express Key
Target Audience: Artist, Creator, Designer, Student, Teacher
Model Number: GT2401
Number of Items: 1
Manufacturer: ShenZhen Huion Animation Technology Co., LTD
Mfr Part Number: HUION-GT2401-US
Warranty Description: 1 Year Warranty
Color: black
Connectivity Technology: HDMI/DP/USB-C to USB-C
Pressure Sensitivity: 8192 levels
Operating System: Android devices that support USB3.1 GEN1 and DP1.2, Mac OS 10.12 or later, Windows 7 or later, linux(Ubuntu)
Additional Features: 4K UHD (3840x2160) resolution, Anti-Glare Glass, Full Lamination, PenTech 3.0, mini keydial K20
Specific Uses For Product: 3D Modelling, Animation, Drawing & Painting
Compatible Devices: Desktop, Laptop, Smartphone, Tablet
Display Type: LCD
Native Resolution: 3840x2160
Screen Size: 23.8 inches
Item Weight: 13.7 pounds
Item Dimensions L x W: 23.2"L x 14.33"W
Active Surface Area: 527.04 x 296.46 mm
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Sunday, Aug 23
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
I got to say I am impressed. I got this tablet because It was 120-170 dollars cheaper than the kamvas pro 20 depending on a used or new version of the later. I was concerned before the tablet came that maybe I should have forked the extra money over. However, I looked in depth at the specs of both. Everything is the same except for a few small things, like the pro having buttons, slightly less parallax, and lamination on the screen (not sure what that means). Otherwise beside those three things, the specs where the same. Same rps, same pen, same pen tilt, same size screen, same resolution, same pen pressure, same color spectrum, etc. Now, I don't use the button on tablets. I prefer to use the keyboard shortcuts or a wireless number pad. So That gets booted off the list of extras that might make the extra 120+ worth it for me. Next the parallax. That refers to the space between the pen tip on the screen and where the courser shows up on the screen. I was expecting a huge space. I mean right? If this tablet is that much cheaper the parallax must be a bit of a nuisance. My last pc screen tablet, the XP-Pen 22h, had awful parallax. I had gotten it after having a small Wacom Cintiq 13'in because I wanted a larger screen. The difference was was noticeable for me. Annoyingly so. So I was anxious for this tablet. I currently use an Ipad Pro for my portable art. Another reason I was nervous for this tablet The Ipad has next to no parallax and I was afraid that this would just be awful next to that. However, upon comparing them, while there is a small bit of parallax on the Kamvas 20, it's hardly noticeable unless you purposefully look for it. So while I would prefer none, this ain't bad at all! 100 times better than I was expecting. Lastly is screen lamination. The Kamvas 20's screen is matte. That's all I need. I am not sure what lamination means in this context, but as far as I know I don't miss it haha. So for me I suppose the main decider for me between the two tablets is the parallax really. While I would prefer to have as little as possible, and it sounds like the pro 20 must have less that the plain 20, I can't justify the price difference with that. Maybe if it was only a 25ish dollar difference, I would upgrade. But at this price, (I bough the Kamvas 20 at $400) I just simply can't justify the extra money. Especially since I then used that extra money to order a non-screen graphics tablet from Huion,one of their nicer ones too. This way if I am tired or want my had out of the way of the piece I am painting I can lean back and keep going at it. Had I gotten the Pro, I don't think I would have gotten the graphics tablet. At least not one as nice or effective. When it comes down to it, I think that this is the best graphics tablet for the price that I have seen, and I am very happy with it. :)
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Reviewed in the United States on September 29, 2019 by Pigeons Are People
Size: 21.5-inch
Disclaimer: I am a beginner digital artist and this is my first experience working with a pen display. As such, I have no frame of reference and cannot say if any of the features on this display are better or worse than other brands. On the plus side, I am not biased! Setup: Instructions are easy to follow and I had it up and running within 10 minutes, but I did experience a common issue with connecting it to my laptop via USB-C. The display got power but showed no signal, even though it was connected to a Thunderbolt port with a certified cable. For me the problem was with the default display settings in Windows. While frustrating, this wasn't Huion's fault and the included 3 cable plug worked straight away. If you have cable management OCD like me, I would recommend using right/up angle USB-C adapter(s) - if you don't the cord(s) will visibly stick out of the right side of the display. The Pen: This is the weakest part of the product. It doesn't feel cheap or flimsy exactly, but it doesn't feel sturdy either. Also, I wish the two programmable buttons had a bit more tension as I sometimes accidentally click them with my grip style. The pen calibration process is absolutely necessary, but I did not find this step very intuitive and had to look up how to do it. Once completed the pen tracks quite well, even at the edge of the screen. Pen pressure sensitivity seems a bit underwhelming, but I also have no basis for comparison. Display: My primary monitor is a 3k OLED and there is a very large and definite discrepancy between the two when looking at them side by side. This is not a dig on this product - It performs as advertised - just know that you should proof your color selections and work on another screen, if possible. The screen on the Kamvas 22 is ~19x11 inches and provides plenty of real estate for the task/side bars so you have a comfortable working area for your project. There is a tiny bit of parallax due to my preferred drawing position, but it is minimal and doesn't impact the work in any way. Overall For me, using a pen display has been a game changer. If you are looking at getting into digital art, I feel that the Kamvas 22 is a great entry-level product that provides incredible value for the money. I hope this review helped, and good luck with your art!
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Reviewed in the United States on February 2, 2025 by Veridian Dynamics
Huion KAMVAS GT-221 Pro HD Drawing Monitor Pen Display with 10 Press Keys and 8192 Pressure Sensitivity - 22.1 Inch I used to love sketching and painting back in high school but I let my art go as I got older. But my love of comic books and anime never went away, so I decided that I should get back into it. I've always liked watching youtube video's of digital art speed painting and comic book line art and kept seeing people using pen displays and thought it would be a great way to start re-learning to draw. Being a tech fan, I started researching graphics pen display's and kept seeing Wacom displays but I don't have that kind of money. lol I had a chance to try an Apple Ipad Pro 12.9 inch and while it was very nice to draw on, I wasn't happy being semi locked in to apple software and the difficulties in basic file transfers to my Windows 10 PC really bugged me so I returned it. I then tried the latest Microsoft Surface Pro and that was very nice. Almost perfect but the screen was a bit to small for Photoshop. So I figured I'd go for a larger Pen Display that I could use with my main computer. I saw a lot of good review on youtube for the Huion GT 191 and the Huion GT-221 Pro and while it was a bit more expansive than I was wanting to spend, I'm very glad I got it. So far it's been almost the perfect solution for what I wanted. Zero issue's with driver installation and performance has been great. I use the GT-221 mainly with Photoshop CC and Clip Studio Paint and I'm loving the pressure sensitivity and the feel of the pen is also very good. I will say that the hotkey buttons on the side are handy but to be honest I don't use them as much as I thought I would. I probably should have gone for the lower cost GT-191 that doesn't have the buttons but either way it's a great device. I'm really enjoying relearning sketching and while I still have a long way to go with my comic art it's nice to know I have a good device to work with. The only con for the GT-221 I can find is that I wish it was a 2k or maybe even a 4k display. But even as a 1080p display the colors and clarity are still very good. It's really nice to see other companies giving Wacom a run for the money in this area of technology. Keep up the good work Hion.
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Reviewed in the United States on May 31, 2018 by Brian Smith
Size: 21.5-inch
I'm a big fan of Huion display tablets. I started with the Kamvas 13, then the Kamvas Pro 16, and now the Kamvas 22 and I've never been disappointed in the quality of any of them. My only gripe with the 22 was that it lacks the programmable hotkey buttons built-in on the side like the 13 and 16 have, but I was willing to shell out a bit more for the Keydial Remote (on sale, of course, but it's crucial if you rely on the smaller model's hotkeys like I do). This thing is LARGE, and the stand for it is very big as well, so definitely make sure you have the desk space for it. Super easy to get set up and just GO. Not sure what else to say, I was going to wait a bit before doing an actual review, and all I really have to say is that it's just great (even for an older model). Why did I go from the 16 to the 22 if I had no complaints about the 16? My eyesight is garbage and my posture while drawing is worse, and having the larger screen means I can work more efficiently without having to zoom in a bajillion times, and with it being as large as it is I tend to "shrimp" less while drawing. Less slouching = less back and neck aching!
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Reviewed in the United States on June 17, 2026 by Luke C
Size: 23.8-inch
I've been using pen tablets of various forms in the field of architecture for the last 15 years. I purchased this tablet because a larger working area is always better. I've been using it for several months now. Previously I'd been doing all my work on the limited display area of iPads and pen-enabled Windows machines. Overall I am happy to own this tablet and pleased with the value for the money. I would make the same purchase knowing what I know now. If I could afford the Wacom alternative I'd buy it, but I'm an architect, not a stockbroker. Even with all the reviews out there, it was a bit of a leap of faith for me to purchase, because my needs are not the most common use case, and because even people who say they are "graphic artists" seem to have widely different perceptions of the precision and responsiveness of the many tablets I've used and researched. The things I use this tablet for most are marking up drafted drawings in pdf form (Drawboard PDF and Drawboard Projects), marking up screen shots of drawings and 3D models, digital drafting in a sketching app (Concepts), and hand note-taking (OneNote). Here's what I like--the display is great for my needs, which do not require highly precise color accuracy, but do require high resolution to see detail clearly. I really love having the larger working area. It's not just nice to have, it actually improves the quality of my work, because I'm able to see more context as I'm working, and because I spend less time panning and zooming. (The two of you who have ever reviewed an honest-to-goodness on-paper full-size drawing set will know what I'm talking about, and appreciate my dream of having a "desk display" large enough to show 30" x 42" sheets at full size and 8K resolution. But enough about that.) The feel of the contact between pen and screen is good, not as nice as the screen protectors on my iPad and laptop which are designed to more closely mimic the feel of paper, but enough texture that it doesn't feel overly slick or slippery. Connectivity is good, no issues working on my PC, with one exception I'll note later. The extra ports for plugging things in are great. Here's what I don't like, and this list is longer not because it's a bad tablet but because I want to lay out everything as clearly as I can. 1) The first and biggest issue is not being able to use touch. Not a flaw, because this is part of keeping the cost down, but it makes using apps that are built around touch more inefficient. For some people it could actually be a pro, because you never have to worry about accidental finger/palm touches. I thought the keypad would help make up for this issue, but in practice getting all the scrolling and panning features to work smoothly and consistently across apps was problematic, and always less intuitive than touch. This has as much to do with the apps as with the keypad, so I don't blame Huion, but it's something to be aware of. The solution I ended up with is to mirror the tablet with my laptop (Surface Studio Pro) which I mostly keep in tablet mode on a stand. I use the touch screen of the Surface for pinch/zoom/pan, while I draw on the Huion. (This works well for me partly because I have an additional large display, so I don't mind losing the screen real estate.) Now that I'm set up this way I really don't use the keypad at all. 2) The biggest daily annoyance--the pen has to be really close to the screen for button presses to register. I'm often trying to flip between the pen and the eraser and end up pushing the button, still on the same tool, pushing the button again, still on the same tool, thinking I'm close enough but I'm not. I don't know if Wacom is better about this but it's the thing that probably interferes most with efficient work and being "in the groove". It's especially annoying in online meetings when it slows down the exchange of information. Maybe other people will be better at this than me, but coming from the Tablet PC/iPad world where that just doesn't happen, it's frustrating. 3) The second-biggest annoyance, and a problem that might be unique to Huion, is that if I am using both buttons on the pen, they don't work simply as I would expect them to. Each button seems to function as a toggle between two states instead of a press-and-hold to keep active. If I toggle the function of the upper button, it sometimes forgets (or maybe I forget) the state of the lower button, or I have to toggle the upper button back to its original state to get the lower button to work properly. It's difficult to explain clearly, but the result can be a lot of confusion and button presses to figure out how to get my pen back. Sometimes I just have to tap the tool I want to reset it. Since I now mostly don't use the upper button (see next point), it's not an issue, but I sure wish I could have a smoothly functioning two-button solution like I do with my Surface. (Apple, I'm looking at you too . . .) 4) A problem that's by no means unique to Huion or their fault, but it so happens that the apps I am using receive frequent updates (great!) which cause the pen to forget any custom button setups for that app (not so great). This happens with other devices that let me customize input by app, like my mouse, but updates happen more often for the apps that I want to customize for this tablet, so it creates a lot more work. If I could just relink the custom settings to the new app it would be easier, but as it is I have to notice that the pen isn't working properly, delete the current app profile, then go dig out the app buried deep in the Windows folder to create a new profile, then reprogram the buttons. The default for the upper button doesn't work well for my primary apps so I end up just not using it. 5) The same goes for the keypad. Because of my two-screen workaround this isn't a problem anymore, but it would be if I didn't have the luxury of a second external display. It would be a lot of work to recreate the custom keypad setup for several apps on a weekly basis. This is the other reason I don't use the keypad anymore. 6) The inking isn't as precise and fluid as either my Surface or my iPad. I definitely notice the difference. It's plenty sufficient to be functional, but I do miss the fluid feeling and I do lose a step in accuracy/clarity. Again, it's certainly good enough to get the job done. If I were a graphic artist or if I were trying to do really artistic architectural sketches on it instead of markups and drafting, I might feel differently. 7) This has been less of an issue of late, but when I was first using the tablet it would often forget which monitor was my "workspace", so I would start drawing and nothing would happen. Then I would realize that the pen was actually functioning as a mouse on my larger, primary monitor. I don't know if there was a firmware update that improved this, but where it used to happen almost daily, now it only happens every month or so. The app for setting up the monitor isn't organized as efficiently as it could be, which makes it an extra step more time consuming to fix the problem, but overall pretty minor in my list of life's problems. Again, I'm happy to own this tablet and would buy it again for what I do. It's great that there's a more affordable alternative to Wacom, because if there weren't I would have no tablet.
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Reviewed in the United States on December 21, 2023 by Thomas M. Brown III
Size: 21.5-inch
This is a great display drawing tablet. I’ve used a total of 4 tablets in the past few years, 3 being non display types so I have some experience with them. All in all the colors look great. I had to reset the display since the black looked purple for some reason but after that it looks great. Contrast, sharpness, brightness all good and very customizable. The pen is this tablets weakest point. It’s not bad, just very basic. My den xencelabs pens are way better in terms of quality and feel, but this one works well enough, just very basic. The pen angle and pressure with this tablet is good as well. It is very big! Covers my entire desk thank god my monitors are mounted. But it covers my keyboard so I can’t really use it. If you think this will be a problem for you too, get Huion’s keypad dial. It’s a perfect solution
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Reviewed in the United States on February 26, 2026 by Ranger
I recently bought this to replace my Cintiq 12WX, so keep that in mind as you read this review. I do not have much experience with the larger Cintiq model but I did use my 12WX for about 6 years. I've also used the Intuos models and Wacom AES pens on 2 in 1 devices. I've been using this device for about 3-4 weeks. When looking to replace my 12WX, I was interested in checking out alternative products to Wacom's Cintiq. I also wanted a larger sized tablet without digging too deep into my bank account. I eventually settled on Huion out of the competitors like XP-Pen, Yiyinova, Monoprice and Ugee. Huion seemed to be making the biggest push as a serious competitor to Wacom. I settled on this model since it seemed to be Huion's best offering. Negatives -While it is a significant step up from my 12WX, the display on the Kamvas GT-221 is short of being a high quality display. I do a lot of painting so in order to know what colors I'm actually using, I have to check it against my calibrated monitor every so often. I had to this with my 12WX so its not really a big deal for me, but it might be for you. -No tilt capabilities. I was little apprehensive about going in without tilt sensitivity but after some rough math, I figured only about 12-15% of my brushes used tilt sensitivity. I've often adjusted settings on brushes to get the strokes and textures I need so if you have some experience adjusting or making your own brushes, you should be able to overcome this minor hurdle. I would like to see Huion put out tilt sensitive devices in the future, but at this point, it really isnt too bad. Positives Pretty much everything else! -This Kamvas works really well for what I need it for. I've tested in Photoshop, Clip Studio/Manga Studio and Illustrator and have had zero issues with any of the programs. I'll update this review if I happen to run into issues with other programs but these are the main ones I use. -Programmable side buttons on the display -The build quality is very good. Everything feels sturdy and nothing feels cheap. -The stand is very solid. I will likely put my Kamvas on a monitor arm so I can draw standing up like I could previously (I've changed my entire workstation set up since deciding to upgrade) -Two pens are included. I charged one pen and have yet to have to charge it again. I think I've seen some reviews mention the pens as needing to charge as negative but it is a total nonissue. -The glove included is pretty nice, I hadnt used these digital drawing sort of half gloves before but they ease the side of your palm against the display so you can long uninterrupted strokes Overall, the Kamvas has worked well with everything I need it to. It has increased my work efficiency and eased eye strain. While some of these positives may come from upgrading from an older and smaller Cintiq, I cannot imagine the comparable Cintiq model would be doing a much better job. There are some minor downsides in comparison, a better screen would be great and tilt sensitivity would be nice to have, but the Kamvas is definitely worth your consideration if you are looking for this type of device.
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Reviewed in the United States on May 29, 2018 by Amazon Customer
Size: 23.8-inch
I'm a 3d artist and concept artist working in film and video games and I've been a Wacom user professionally for the past 13+ years. I've worked at companies like Industrial Light and Magic (Lucasfilm) and Electronic Arts. This is my experience trying to jump from Wacom to Huion. The first Kamvas 24 Pro 4k arrived with two dead pixels in the bottom left hand corner, luckily I was within my return window on Amazon and was able to exchange it. The second one seems to be good other than having a tiny black spec under the glass in the very bottom right of the screen, but I can live with it because it is really tucked into the corner. I spend over $2300 on a new Kamvas 24 Pro 4k, Kamvas 16 Pro 4k and Inspiroy H950P. Experience with Huion 24 Pro 4k below: Pros: -Great 4k screen quality and color reproduction (there is a slight color noise from the etched glass, but tolerable.) -The Huion software is a pleasure to use and they've really stepped up the usability of it. -The pen is great, very close to the Wacom pro pen now. -Drawing experience in Photoshop is very fluid and is on par with Wacom from my perspective -Small footprint, especially when compared to the Wacom Pro 24. -No fan is great -Nice having a USB-C option if your computer supports it Cons (this is where it gets ugly): -Should come with L-shaped cables tor relieve tension for when you use it as a second monitor -Quality Control issues, dead pixels, also ended up with a broken pen with my Kamvas 16 Pro 4k -Pens are not compatible between different device year releases (seems like potential for a huge amount of waste) -DRIVERS AND CUSTOMER SUPPORT NEED IMPROVEMENT: -Incredibly generic/robotic responses -First issue I had was the ALT+RMB brush resize in Photoshop had a lag/stall before the resizing action would catch up with the cursor, so all of a sudden the brush size would be massive, vice-versa. Thankfully after I sent a video they gave me the driver that they had already released for the Kamvas 16 Pro 4k which solved the problem. -Second ongoing issue is there is a stall/stutter when navigating using the ALT+RMB and ALT+MMB in 3D programs like Zbrush and Blender. I'm still able to work, but it's definitely distracting and messes with the flow. -Third ongoing issue is loss of pressure sensitivity and/or the ability to even draw or sculpt in Photoshop and Zbrush. This happens if I try to switch between programs or between the Kamvas 24 Pro 4k and the Inspiroy H950P. In other words, if I start using the Huion Kamvas 24 4k in Photoshop first, then I'll be unable to use the Inspiroy, vice-versa. The drawn line will shoot off in one direction in Photoshop. In Zbrush there will be a loss of pressure sensitivity for both the Kamvas 24 4k and the Inspiroy. I'll then have to close and reopen Photoshop or Zbrush for things to start working again, but I can't switch between tablet and kamvas or programs. I submitted tickets for all of the issues and provided very thorough videos showing the problems 25 days ago. I'm still dealing with customer service today and it has been an appalling experience. Days between responses I could deal with, but the fact that I'm having to repeat myself over and over is frustrating to say the least. Let alone they don't show up to scheduled Teamviewer sessions. They asked to do a TeamViewer session so they can control my computer remotely and check out what the problem is, which I agreed to. Frankly I didn't see the point because the video I provided clearly shows the issue is driver related. Never had these issues with my Wacom Intuos and Cintiq. After weeks of back and forth, they haven't shown up to the TeamViewer sessions twice now. They also were providing times like 8pm USA time and I had to explain to them on multiple occasions that we have 3 time zones in the US and I'm in PST (California time). I've lost count, but it took at least 5 back and forth messages over weeks before they got it. They even suggested a 2am USA time at one point which is ridiculous. Also, their messaging system doesn't update in the browser automatically, so you have to refresh the page constantly, otherwise you'll be sitting their not knowing if they've messaged you, which happened to me. They also asked for my TeamViewer credentials after the agreed upon time had come and gone, even though I had already provided them those details days before. Basically I'm dealing with someone named "Beverly" who I'm quite certain is more than one person because after I give them info in one message, they'll come back days later like the conversation is starting for the first time. Infuriating. They even tried to give me a $10 "compensation" for my troubles which is kind of insulting. It doesn't feel like I'm talking to a person on the other end, but more like a robot. Zero personal touch with this company. I'm assuming Huion is trying to attract professionals and studios now by creating $1300 high end hardware, but that won't work if they continue with the $300-500 product drivers and customer service mentality. I was really hoping that I was doing something wrong on my end, but I've been using Wacom products for over a decade, never had issues like this and I know a driver problem when I see one. Long story, long, I feel like an involuntary beta tester for basic issues that should have been solved before release. If I wasn't taking a couple months off work right now, I would have thrown in the towel already because I wouldn't have had the time or patience to deal with this stuff. I cannot recommend Huion products to studios or professionals under tight deadlines with the current state of their drivers and customer support. It's a real shame because the hardware is beautifully designed and a pleasure to use, when it works. If by some chance this all ends up being my fault because I missed something obvious I'll definitely update my review. Wow, that was long. 25 days worth of frustration venting:)
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Reviewed in the United States on October 15, 2021 by Erik H.