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ARRIS

ARRIS (G54) - Cable Modem Router Combo - Fast DOCSIS 3.1 Multi-Gigabit & BE 18000 WiFi 7 Comcast Xfinity, Cox, Spectrum Quad-Band 1, Up to 18 Gbps Max Speed

    • Based on 19,454 reviews
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Availability: In Stock.
Fulfilled by Amazon
Arrives Wednesday, Mar 5
Order within 4 hours and 50 minutes
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Style: G54


Features

  • Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below. Wi-Fi Coverage: Up to 5,000 sq ft
  • Compatibility: The SURFboard G54 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Gigabit/Gigabit x2) and others. It's approved for cable internet speed plans up to 10 Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility
  • Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider)
  • Router Technology: Features four 1-Gigabit and one 10-Gigabit ethernet port and delivers Wi-Fi 7 speeds up to 18 Gbps
  • Dedicated Customer Support: Live Chat and Phone Support available 7am -7pm PST, Mon-Sat.
  • Warranty Provided by ARRIS: Product ships with 1-Year Limited Warranty
  • Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step instructions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more

Description

A Trusted Name in Home Connectivity: Get high speeds, low latency, and a two- in-one product! With the ARRIS SURFboard G54 Wi-Fi Cable Modem, you will increase your network capability and get ultra-fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing

Brand: ARRIS


Model Name: G54


Special Feature: WPS


Frequency Band Class: Quad-Band


Wireless Communication Standard: 802.11.be


Compatible Devices: Gaming Console, Security Camera, Personal Computer, Smart Thermostat, Tablet, Smart Television, Printer, Smartphone See more


Frequency: 6 GHz


Recommended Uses For Product: Gaming, Streaming


Included Components: ARRIS SURFboard G54 Cable Modem, Power Supply, and Quick-Start guide


Connectivity Technology: Wi-Fi


Wireless Type: ‎802.11.be


Brand: ‎ARRIS


Series: ‎G54


Item model number: ‎G54


Item Weight: ‎3.12 pounds


Product Dimensions: ‎4.65 x 10 x 12.44 inches


Item Dimensions LxWxH: ‎4.65 x 10 x 12.44 inches


Manufacturer: ‎CommScope


Country of Origin: ‎Vietnam


Date First Available: ‎October 12, 2023


Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Wednesday, Mar 5

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

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  • Financing through Apple Pay
Leasing options through Acima may also be available during checkout.

Learn more about financing & leasing here.

Similar Products

Top Amazon Reviews

    • Worked great for 58 days - then it didn't - Thanks Comcast
Style: SB8200 Gigabit Modem
UPDATE 3 ************** You can read my sad tale below if you choose. But a quick summary may suffice. I got the SB8200 and it worked for 58 days. It then stopped working. It was replaced by Arris but the second modem did not work, either. That modem was replaced by Arris and the third modem did not work. The odds of getting three bad modems were pretty near zero so attention turned to Comcast. A tech came out and confirmed that the SNR was way low and the signal levels were out of bounds. He ran a new cable to the Comcast distribution box and installed a new splitter. The third modem connected immediately and worked perfectly. The fact that my old modem (not a docsis 3.1) worked had initially suggested that the problem was the new modem instead of the Comcast line. Arris support was GREAT through all this. I got right through to a live tech after about 3-5 rings (after their voice menu system answered and directed my call). They replaced the modems quickly (I had to send old modem back via ground - free return shipping - but they sent replacement modem via next day delivery). This is some of the best support of any company I deal with. It is pretty much the opposite of Comcast where getting to a live agent can be very difficult. This review was originally a 2 star but is now a 5 star - and I would give Arris support 6 stars if I could. ORIGINAL POST ********************* I have had this modem for 58 days. It was working well connected to Xfinity. Good download speed. Then, today it became intermittent. It ran for a couple of minutes, then lost internet connection, then was back but at slower download speed. Then it was running fine. That pattern continued to repeat. I had hoped it was an Xfinity issue, but I reconnected my previous modem and everything is working just fine. Before purchase I had read the bad reviews, but there were way more good reviews so I hoped that I would be one of those customers that got a "good one". Nope. Besides EVERY modem I looked at had about the same number of bad reviews. Many saying - don't buy this. So what is one to do? UPDATE ************** I contacted Arris customer support. I got through to a tech IMMEDIATELY. He said they needed to check the modem while it was online. Since I had already installed by backup modem, I had to contact Comcast and switch my MAC address back to the Arris and get in connected. I then called Arris back and again was connected to a tech, immediately. The reason this is a 2 star rather than a 1 star is because of the ease of contacting support. The tech looked at the modem stats and agreed it was bad. After a 5 minute delay while he consulted with a supervisor, he approved my return of the modem. He emailed me a prepaid shipping label and said they would send a new modem to me as soon as they received the old one back. So what Arris may lack in quality, they do mostly make up for in good customer support. Realistically, any product can fail, so the experience in dealing with a failed product is an important part of the buying process. Arris support gets 4 stars from me - one star off for making me reinstall the modem so they can verify it was bad. Though that was a perfectly reasonable request from them, I had pretty good evidence of my assertion that it was their modem which was the issue. Update 2 ********** I got the replacement modem. I spent about 90 minutes on the phone with Xfinity and Arris customer support trying to get that modem working with Xfinity. We could not get the modem to work - it seemed like it was working for a few seconds here and there. So I am sending this replacement back and will get yet another replacement (for the replacement). Hopefully the 3rd times the charm. ... show more
Reviewed in the United States on April 4, 2021 by Drac
    • Works great on WOW! Internet service
Style: SB8200 Gigabit Modem
I installed this cable modem for WOW!'s Internet Service in Hunstville, Alabama. Although the box and description says that this is a DOCSIS 3.1 modem, when you check in the internal settings it shows it is a DOCSIS 3.0, and I think it is maybe a "typo" in the system internal description. The settings cannot be changed on this router. Also, you are not allowed to update the firmware on this type of modem. If a firmware update is required it will be "pushed" or sent via Internet by the Internet service provider. For it to work, you need to call your Internet Service provider technical hotline to let them know about your new modem. You will provide your new modem MAC address to the service provider and they will make the changes for you. If you are using a rental modem, let them know so you can return the rental modem to save on the rental fees. It is performing very well with our WOW service. I paired it with a Cudy Wi-Fi 7 wireless router and it has been working flawlessly for the last few weeks since installation. No complaints whatsoever. Faster internet and more stable now. ... show more
Reviewed in the United States on February 18, 2025 by Miguel
    • Quick, easy installation on Spectrum; huge speed increase; replace Cat5 cables with Cat5e or higher
Style: SB8200 Gigabit Modem
This is a review of the ARRIS (SB8200) - Cable Modem. Tip: Before selecting a new cable modem, go to the website of your ISP and review their list of "approved" cable modems. You could also call your ISP to find an "approved" modem. Your ISP may prefer that you to use one of their modems. Sometimes their modems are provided at no additional cost, so you might be able to save some money. I verified that this Arris SB8200 cable modem was on the "approved" list for my local ISP (Spectrum). While I am very happy with the Arris SB8200, you might consider finding an "approved" modem that has come out more recently (a newer model). Short review: I recently replaced my 10-year-old cable modem with the Arris SB8200 modem. I am on a 400 Mbps (megabit per second) plan with Spectrum, but I was only getting 90 Mbps. With the new modem, internet speed more than quadrupled (to 480 Mbps). I am quite pleased. I have read reviews by people who claimed to have had bad experiences using this modem on a Sprectrum system, but I had no problem whatsoever. Installation and activation were very easy and quick. The self-installation via the web did not work for me, but I easily activated the new modem with a quick phone call with Spectrum (no wait on phone; less than 10 minutes to activate). I discovered some problems with my home network that I discuss below, but these were completely unrelated to the new Arris modem Have MAC ID (from box or modem label) before you activate: You must report the MAC ID for the new modem to your ISP to activate, so have it handy before you start. Important Tip: The rest of this review concerns internet speed issues from causes other than the modem. The most important lesson learned: Make sure you replace all your old-style Cat5 Ethernet cables with newer Cat5e or Cat6 cables. Cat5 cables are limited to 100 Mbps (megabits per second) and may be “bottlenecking” your system. My system: My home was built with an Ethernet system that supplies at least one Ethernet outlet in every room. I have been using Ethernet instead of WiFi. The Cat5e Ethernet cables supplying this system come together in a central distribution box, which houses the cable modem and a router. In some rooms, Ethernet switches (splitters) are used to share an Ethernet outlet among several devices. Of course, internet speed may drop due to any of these components. Before installation: -- Studied the Quick Start/Installation guide (available online) before modem arrived. -- Watched a 4-minute Sprectrum video on how to install a new cable modem. -- Learned what the various lights on the modem mean (including solid and flashing lights). Cable modem installation with Spectrum: Note: For this installation, Spectrum service was already established (on old modem). -- Turned off computer -- Connected modem directly to computer with a new Ethernet cable (Cat5e), bypassing router and home Ethernet system -- Turned on modem: Based on behavior of lights, modem appeared to update its firmware (automatically). After about 6 minutes, lights indicated modem was ready. -- Turned on computer: Opened web browser and attempted to go to the Spectrum self-install web page. Would not connect. -- Called Sprectrum to activate modem: Gave the MAC ID of new modem to pleasant costumer service rep. After updating the MAC ID, rep remotely reset modem. -- Ran speed test: Speed had been 90 Mbps with old modem, it was over 400 Mbps with new modem. (Glory be!) Lessons learned about home’s Ethernet system: -- After the modem had been activated, I moved it into the Ethernet cable distribution box and hooked it up to the old router. Ethernet speed was only 90 Mbps, just like when using the old modem. Hmmm. -- Installed the new router, Ethernet speed was still only 90 Mbps. Hmmm. -- Turned on WiFi and connected computer via WiFi: Speed jumped to over 400 Mbps. Great! -- Turned off WiFi to test Ethernet system. The switches/splitters are gigabit rated, so I hoped they were not the cause of the "bottlenecking." -- Replaced all the Ethernet cables with new Cat5e cables: Ethernet speed jumped to 480 Mbps. Problem solved! -- Besides higher internet speeds for the computers, Youtube videos on the television are much, much improved. Very pleased. Summary: Your new Arris modem may (by itself) enable you to get much higher internet speeds. However, make sure all of your network gear (router, switches/splitters, and cables) can support 1 Gbps (gigabit per second). For example, if you have Cat5 cable anywhere in your system, your speed will be limited to 100 Mbps, so replace them with Cat5e or higher cables. ... show more
Reviewed in the United States on November 27, 2024 by SeekingTraveler

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